How to find your Crash Dump files

What is a Crash Dump?

A crash dump is what is created when the contents of what an application is processing is written to a file. It contains everything that the core process was working on at the time it experienced a problem or special condition that stopped it from processing data in the normal way (called an exception).

Why is a Crash Dump required?

Our games are set up to create a crash dump so that we can analyse what the game was trying to do when it ran into a problem. This can typically reveal lots of information about the nature of a crash and can sometimes tell us why it happened.

What is in a Crash Dump file?

A crash dump contains anonymous information about what the game was attempting to do, in the form of computer code, at the time it experienced a crash. It is essentially a record of the instructions it was performing when it ran into the problem. A crash dump contains only details about what Train Simulator was doing and contains absolutely no information about you, your computer or that can be used to identify you.

Providing a Crash Dump

If you've been asked to provide crash dump files, these are saved to your storage disk when the game stops responding and displays the Crash Dump error message. To locate your crash dump files, please follow the instructions below:

Where to find the Crash Dump

1. Find the crash dump folder as per the game list below.
2. Select the entire contents of the folder, right-click then select Send To, then Compressed (zipped) folder.
3. Attach the newly created .zip file to your next reply to us.

Train Simulator Classic

• Train Simulator (saved data is stored per route): \\Steam\steamapps\common\RailWorks\TempDeump\

Train Sim World

• Steam - \\Users\%username%\Documents\My Games\TS2Prototype\Saved\Crashes
• Microsoft Store/Xbox Game Pass -  \\Users\%username%\Documents\My Games\TS2PrototypeGP\Saved\Crashes

Train Sim World 2

• Steam -  \\Users\%username%\Documents\My Games\TrainSimWorld2\Saved\Crashes
• Epic - \\Users\%username%\Documents\My Games\TrainSimWorld2EGS\Saved\Crashes
• Microsoft Store/Xbox Game Pass - \\Users\%username%\Documents\My Games\TrainSimWorld2WGDK\Saved\Crashes

Train Sim World 3